Your business mail, scanned to your phone
A virtual mailbox at a real Melbourne street address. We photograph every envelope the day it arrives, and you decide what happens next.
Four things you can do with any letter
| Action | Business Address | Pro & Nameplate |
|---|---|---|
| Scan | 10/mo, then $1.50 | Unlimited* |
| Shred | Free | Free |
| Forward | Postage + $2 | Postage at cost |
| Collect | Free | Free |
*Fair use: up to 150 items a month. Scans up to 10 pages each.
Turnaround
Scan requests made before 2pm on a business day are usually done the same day. You get an alert when the PDF is ready.
Scan quality
Clear, multi-page PDFs you can download, share with your accountant or file away.
Security
Only trained staff handle mail, under a confidentiality undertaking. Shredding is done in a locked console by a certified vendor. Your data is encrypted and stored in Australia.
How long we keep things
- Unactioned letters
- Held 60 days (reminder at day 45), then shredded
- Originals after scanning
- Held 30 days, then shredded unless you ask to forward or collect
- Envelope photos and scans
- Kept in your dashboard for 12 months
Letters only, no parcels
We handle letters and documents up to Australia Post’s large-letter size (260 × 360 × 20 mm, 500 g), including Registered Post and Express Post envelopes. Parcels are refused and go back to the sender, so give suppliers and online stores a different delivery address.
We can’t accept dangerous goods, cash or perishables. See our acceptable use policy.
Mail questions
Do you open all my mail?
No. We photograph the outside of every envelope and only open what you ask us to scan. Everything else stays sealed until you choose shred, forward or collect.
How fast are scans?
Requests before 2pm on a business day are usually scanned the same day. Scans arrive as PDFs in your dashboard.
Can I pick up my mail?
Yes, from our Preston mail point, Mon–Fri, 9am–5pm. Bring photo ID; we record who collects each item.
Do you accept parcels?
No. We handle letters and documents only, up to Australia Post's large-letter size (260 × 360 × 20 mm, 500 g), including Registered Post and Express Post envelopes. Parcels are refused and go back to the sender, so give suppliers and online stores a different delivery address.
What happens to mail I don't action?
Unopened letters are held for 60 days (we remind you at day 45), then securely shredded.
Lots of mail? Pro includes unlimited scans · All plans · How it works
Get a real street address today
Pick a plan, verify your ID on your phone, and your address is released once checks pass. Most sole traders are live in minutes.